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Our Policies

 

DEPOSIT & PAYMENTS

  • All transactions are final and NO REFUNDS will be issued.

  • All deposits are NON-REFUNDABLE.

  • A NON-REFUNDABLE deposit is required to secure your appointment online. This deposit will be applied towards the total cost for the service.  The remaining balance must be paid in full on the day of the appointment.  Accepted forms of payment: Cash, Venmo, Credit Cards (Visa, Master Card, American Express). NO checks.
     

LATE ARRIVAL

  • Please contact us if you are running late to your appointment. Being more than 20 minutes late will result in a forfeit of your deposit. A new deposit is required to book a new appointment.

 

CANCELLATIONS/ NO SHOWS

  • Any CANCELLATIONS or NO-SHOWS will result in a forfeit of your deposit. A new deposit is required to book a new appointment.

 

RESCHEDULING

  • Please contact us at least 48 hours in advance if you need to reschedule your appointment.  Failure to do so will result in a forfeit of your deposit.  **Please Note: Only a ONE-TIME rescheduling is allowed. **

​NEW CLIENTS WITH PREVIOUS WORK

  • We do NOT do touch-up from other artists for BROWS, EYELINERS, or LIPS.

  • Consultation is required before booking: If you’ve had previous brow work done by another artist, please send in a clear photo of your brows  (without make-up, without filters) for an approval before booking an appointment. Failure to do so will result in a forfeit of your deposit.

  • For Lips and Eyeliner, we are currently NOT accepting color correction or cover-up cases at this time.

 

SICK & COVID-19

  • If you are sick with a flu or a cold, you must reschedule.

  • If you have been diagnosed with COVID-19, a negative test is required before booking.

  • If you have been experiencing any COVID-19 symptoms within 7 days of your appointment, you must reschedule.

  • If you have been exposed to someone diagnosed or experiencing COVID-19 symptoms within 7 days of your appointment, you must reschedule.

  • We recommend that you wear a mask to your appointment. If you don’t have a mask, one will be provided.

 

ADDITIONAL

  • If you are sick with a flu or a cold, you must reschedule.

  • If you have been diagnosed with COVID-19, a negative test is required before booking.

  • If you have been experiencing any COVID-19 symptoms within 7 days of your appointment, you must reschedule.

  • If you have been exposed to someone diagnosed or experiencing COVID-19 symptoms within 7 days of your appointment, you must reschedule.

  • We recommend that you wear a mask to your appointment. If you don’t have a mask, one will be provided

***PLEASE REVIEW THE LISTS OF CONTRADICTIONS FOR THE DIFFERENT PROCEDURES BELOW BEFORE BOOKING YOUR APPOINTMENT.  IF YOU BOOK AN APPOINTMENT AND HAVE ANY CONTRAINDICATIONS TO THAT PROCEDURE, YOUR APPOINTMENT WILL BE CANCELLED AND YOUR DEPOSIT WILL BE FORFEITED. ***

CONTRAINDICATIONS TO PERMANENT/ SEMI-PERMANENT MAKEUP

  • Under 18 years of age

  • Pregnant or breastfeeding (nursing)

  • Have active eczema, seborrheic dermatitis, psoriasis, rosacea, herpes (cold sores), shingles, open cuts, or wounds on/around the procedure area.

  • Epilepsy/seizures

  • Diabetes (requires doctor's clearance)

  • Currently taking antibiotics

  • Hemophilia or other bleeding disorders

  • Cardiac valve disease, heart problems, or taking blood thinning medications

  • Organ transplant, cancer or undergoing chemotherapy/radiation

  • Hepatitis, compromised liver, HIV/AIDs

  • Had Botox done (no Botox 1 month before and 1 month after procedure)

  • Accutane (isotretinoin): Must wait at least 1 year before any treatment can be done

  • On topical steroids, Retin-A or Renova (tretinoin)

  • Autoimmune diseases (lupus, rheumatoid arthritis, etc.)

  • Immune compromised or have any other medical condition that causes slow healing or a high risk of infection

  • Glaucoma  (the use of glaucoma eye drops make eyelash follicles and eyelids hypersensitive, causing excessive bleeding and poor color retention for eyeliner tattoos).

CONTRAINDICATIONS TO BROW LAMINATION AND TINT

  • Pregnant or breastfeeding (nursing)

  • Had recent permanent makeup procedures on the brows (less than 8 weeks)

  • Sensitive skin

  • Active peeling

  • Recent eye surgery

  • Psoriasis or eczema on/around the eyebrows

  • Recent sunburn on/around the eyebrows

  • Have any skin damage on/around the eyebrows

  • Have open wounds, lesions, acne, abrasions

  • Have wart or mole on/around the eyebrows

CONTRAINDICATIONS TO LASH LIFT AND TINT

  • Pregnant or breastfeeding (nursing)

  • Allergies to glue/bonding agents/adhesives

  • Being treated for any kind of eye injury

  • Conjunctivitis, Current or Recent eye infection

  • Sensitive eyes

  • History of dry eye disease or Sjogren’s syndrome

  • History of recurrent eye or tear duct infection

  • Frequent eye irritation, itching or watery eyes

CONTRAINDICATIONS TO BROW TINTING, STAINING, OR HENNA BROWS

  • Pregnant or breastfeeding (nursing).

  • Sensitive skin

  • Active peeling

  • Recent eye surgery

  • Psoriasis or eczema

  • Recent sunburn

  • Have any skin damage

  • Have open wounds, lesions, acne, abrasions

  • Have wart or mole

  • Had recent permanent makeup procedures on the brows (less than 8 weeks)

CONTRAINDICATIONS TO LASH EXTENSIONS/REMOVAL

  • Allergy/sensitivity to lash extension products (adhesives, glues, tapes, bonding agents, primers, remover agents, etc.)

  • Current or recent eye infection, conjunctivitis

  • Stye, Blepharitis

  • Eye disease, corneal disease, dry eye syndrome, glaucoma

  • Eczema, contact dermatitis, psoriasis, rashes around the eyes

  • Irritated eyes, sensitive eyes, chronic watery eyes

  • Extremely oily skin and hair

  • Cuts, open wounds, acne, around the eye

  • Claustrophobia, seizures

  • Alopecia

  • Trichotillomania (irresistible urges to pull out hair)

  • Chemotherapy within last 6 months

  • Recent eye surgery within last 6 months

  • Recent permanent makeup procedures (eyeliner, brow tattoos) within 8 weeks

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