Policy

 

BOOKING POLICY

DEPOSIT & PAYMENTS

  • All transactions are final and NO REFUNDS will be issued.

  • All deposits are NON-REFUNDABLE.

  • A NON-REFUNDABLE deposit is required to secure your appointment online. This deposit will be applied towards the total cost for the service.  The remaining balance must be paid in full on the day of the appointment.  Accepted forms of payment: Cash, Venmo, Credit Cards (Visa, Master Card, American Express). NO checks.
     

LATE ARRIVAL

  • Please contact us if you are running late to your appointment. Being more than 20 minutes late will result in a forfeit of your deposit. A new deposit is required to book a new appointment.

 

CANCELLATIONS/ NO SHOWS

  • Any CANCELLATIONS or NO-SHOWS will result in a forfeit of your deposit. A new deposit is required to book a new appointment.

 

RESCHEDULING

  • Please contact us at least 48 hours in advance if you need to reschedule your appointment.  Failure to do so will result in a forfeit of your deposit.  **Please Note: Only a ONE-TIME rescheduling is allowed. **

ADDITIONAL POLICIES

  • No guests, kids, or pets are allowed at the appointment to prevent cross-contamination of the procedure area.

  • Pre-care and Aftercare instructions are available on our website. If you have any questions, please feel free to contact us.

  • We reserve the right to refuse service to anyone.

NEW CLIENTS WITH PREVIOUS WORK

  • We do NOT do touch-up from other artists for BROWS, EYELINERS, or LIPS.

  • Consultation is required before booking: If you’ve had previous brow work done by another artist, please send in a clear photo of your brows  (without make-up, without filters) for an approval before booking an appointment. Failure to do so will result in a forfeit of your deposit.

  • Brows that are light enough to be worked on will be treated as a new service.

  • If a color correction or a cover up for your brows is necessary, an extra $100 will be applied to your service.

  • For Lips and Eyeliner, we are currently NOT accepting color correction or cover-up cases at this time.

 

CONTRAINDICATIONS TO PERMANENT/ SEMI-PERMANENT MAKEUP

Please review the list below before booking.  If you book an appointment and have one of the listed conditions, your appointment will be cancelled and your deposit will be forfeited.

  • Under 18 years of age

  • Pregnant or breastfeeding

  • Have active eczema, seborrheic dermatitis, psoriasis, rosacea, herpes (cold sores), shingles, open cuts, or wounds on/around the procedure area.

  • Epilepsy/seizures

  • Diabetes (requires doctor's clearance)

  • Currently taking antibiotics

  • Hemophilia or other bleeding disorders

  • Cardiac valve disease, heart problems, or taking blood thinning medications

  • Organ transplant, cancer or undergoing chemotherapy/radiation

  • Hepatitis, compromised liver, HIV/AIDs

  • Had Botox done (no Botox 1 month before and 1 month after procedure)

  • Accutane (isotretinoin): Must wait at least 1 year before any treatment can be done

  • On topical steroids, Retin-A or Renova (tretinoin)

  • Autoimmune diseases (lupus, rheumatoid arthritis, etc.)

  • Immune compromised or have any other medical condition that causes slow healing or a high risk of infection

  • Glaucoma  (the use of glaucoma eye drops make eyelash follicles and eyelids hypersensitive, causing excessive bleeding and poor color retention for eyeliner tattoos).